Any questions ?
Do I need a COVID SAFE TICKET (CST) to come to SPARKOH!?
How do I get a CST?
The CST is available online. To download one, go to the CovidSafeBe app, masante.be or the Réseau Santé Wallon (Walloon health network) website.
You can show your CST using your smartphone or by printing it out at home before you come.
You can also request a paper version by post by calling 071 31 34 93.
More information (in French) https://www.wallonie.be/fr/actualites/application-du-covid-safe-ticket-dans-divers-secteurs-en-wallonie
What documents do I need to present to get in?
To come to the SPARKOH! as of 1 November, you must present the following:
Your SPARKOH! tickets, purchased in advance via our online box office
Your COVID SAFE TICKET (CST), via the Covid Safe app or a printed version with a READABLE QR code.
A form of ID: even if your CST is valid, it will not be accepted without an ID document.
Only authorised members of staff will be able to scan your QR code via the CovidScan app to make sure the CST is valid.
No personal data will be stored.
We are a non-school group: do we need to show a COVID SAFE TICKET?
Group visits MUST BE BOOKED in advance by calling 065 61 21 60. A CST applies for supervisors over 16 years of age.
Wearing a mask is compulsory for everyone aged 12 and over.
Do we still have to wear a mask?
From 07/03/22, wearing a mask is no longer mandatory at SPARKOH!
I have bought my tickets but I don’t have a COVID SAFE TICKET (CST). Are my tickets refundable?
From 1 November, the COVID SAFE TICKET will be COMPULSORY from 6 years old in cultural venues in WALLONIA.
If you do not have a valid CST on the day of your visit, you will be refused entry to the site in accordance with the guidelines imposed by law.
Your tickets are non-refundable – see Legals informations
I have purchased a season ticket but I do not have a COVID SAFE TICKET (CST). Is it refundable?
From 1 November, the COVID SAFE TICKET will be COMPULSORY in cultural venues in WALLONIA. If you do not have a valid CST on the day of your visit, you will be refused entry to the site in accordance with the guidelines imposed by law.
Visitors who are not vaccinated can still come to SPARKOH! if they have one of the other 2 kinds of certificate (a negative PCR test or antigen test carried out in the last 48hrs or 24hrs – or a COVID recovery certificate dated within the last 180 days).
In all circumstances, you will also need to provide proof of your identity. As entry to SPARKOH! is possible under these conditions, refunds for season tickets do not apply.
We are a school group: do we need to show a COVID SAFE TICKET?
No, school groups are not subject to the requirement to have a CST. School trips must be booked in advance. Masks must still be worn and other protective measures must be followed for those over 12 years of age.
Do I have to book a timeslot for my visit?
No, there are no time slots for visits. However, you do need to choose the date for your visit when you buy your tickets.
Do I have to buy my tickets online?
Online booking is still recommended so that we can manage daily numbers.
When you buy your ticket, you will need to choose a date for your visit. Your tickets will only be valid on this date. If numbers allow it on the day and you have forgotten to buy your tickets online, you may be able to buy them when you are here. Unused tickets will no longer be valid.
To use Sodexo/Edenred/Frameries/Sport et culture vouchers, you can buy your tickets directly from the ticket office on the day of your visit.
We would like to come in a group. Is that possible?
To guarantee the best possible conditions for visitors, group visits are currently restricted. Reservation required via email@example.com or 065 61 21 60.
I would like to book a room for an event. Is that possible?
If you would like to organise an event at SPARKOH! and/or hire a room, you can contact the events department by emailing firstname.lastname@example.org
Depending on availability and subject to the measures taken by the CNS about gatherings during events.