FAQ

You can pay in cash (up to a €100 note) or by Bancontact, Visa or Mastercard. We do not accept cheques.
Payments via Payconiq are also accepted.
“Sport et culture” cheques issued by Sodexo/Pluxee and Endered are also accepted (hard copy and electronic versions).
We do not accept consumer cheques.

• SPARKOH! is free for children under 4.
• For journalists, on presentation of a press pass along with an ID document.
• On presentation of the 365- Attractions et Musées card, along with an ID document (valid for 2 people).
• On presentation of the ICOM card (only valid for the owner of the card).

Tickets can be purchased online  only for individual visitors.

When you arrive, go to the ticket office; a member of staff will scan your online ticket and provide you with some vital information for your visit.

That’s right. From date to date.

If you are in a group of young people or adults, it is not possible to buy a ticket online.
You can book your tickets by calling (0)65/61 21 60 or via the online booking form.
If you want to take part in an activity (€40), booking is essential.

Opening times vary:

• During Belgian term times in the “Fédération Wallonie-Bruxelles”, SPARKOH! is open on Monday, Tuesday, Thursday and Friday, from 9am until 4pm; it is also open each Sunday, from 10am to 6pm.
• During school holidays in the “Fédération Wallonie-Bruxelles”, SPARKOH! is open every day, from 10am until 6pm.

We recommend always looking at the calendar to check our opening times.

SPARKOH! is open each Sunday, from 10am until 6pm. It is also open during weekends in school holidays in “Fédération Wallonie-Bruxelles” from 10am until 6pm.

For weekends during the Christmas holidays, check the calendar.

The days on which SPARKOH! is free of charge vary from year to year. Check our “events” page regularly, or sign up to our newsletter.

No, once you are on the site and have passed through the ticket office, you can access all the activities available, subject to availability (this commitment is not contractually binding).

During term time, our facilitators are all hard at work to offer all sorts of educational activities to classes, from reception to the end of secondary school. This means they can’t offer activities to individual visitors. During French Zone B holidays, we do however try to put on 1 or 2 activities every day, depending on staff availability.

No. You can check the programme of activities when you arrive at SPARKOH!. You can then plan your day according to the activity themes and the exhibitions you’re interested in.

However, in the “activities” tab, under “A family”, you can get an idea of the possible activities available; some of them are put on every day, subject to the availability of the facilitators.

No, there is no advance booking. You can check the programme of activities when you arrive at SPARKOH!. You can then plan your day according to the activity themes available and the times for each one, as well as whichever exhibitions you’re interested in.

Access to the Pit-Head Frame is not currently permitted for safety reasons.

We do not offer accompanied climbs of the slag heap, except during specific events. You are however free to walk up to the top and enjoy the stunning view of the region.

SPARKOH! has a cafeteria serving snacks (sandwiches, wraps, salads, pasta…) and light refreshments. Weather permitting, the cafeteria’s terrace offers access to outside spaces, not far from the play area.

You can bring your own picnic to SPARKOH!’s cafeteria.

There are lockers in the Passerelle, near reception, where you can leave your coats and other bulky items with complete peace of mind.

Yes.

No. Parking is free throughout the year.

Yes: there are lifts in all the buildings.

Although the exhibitions include audiovisual content, you can still enjoy them thanks to the many explanatory texts and experiments.

Yes, of course, you can bring your child’s pushchair into all areas of SPARKOH!. There are lifts in all the buildings.
Folding strollers available upon request.

No, animals are not allowed in the museum, apart from guide dogs.

If you would like to hire a room for a private or corporate event, go to event site or send an email to event@sparkoh.be.

We no longer organise birthday party packages, but you can still come to SPARKOH! and visit our cafeteria, with no obligation to buy anything.