{"id":6345,"date":"2018-03-19T16:09:42","date_gmt":"2018-03-19T15:09:42","guid":{"rendered":"https:\/\/sparkoh.be\/?page_id=6345"},"modified":"2025-01-08T08:42:36","modified_gmt":"2025-01-08T07:42:36","slug":"faq","status":"publish","type":"page","link":"https:\/\/sparkoh.be\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<h2>Tickets and prices<\/h2>\n<div class=\"hrf-faq-list\"><article class=\"hrf-entry\" id=\"hrf-entry-6355\">\n                      <h3 class=\"hrf-title close-faq\" data-content-id=\"hrf-content-6355\"><span><\/span>Which payment methods are accepted ?<\/h3>\n                     <div class=\"hrf-content\" id=\"hrf-content-6355\"><p>You can pay in cash (up to a \u20ac100 note) or by Bancontact, Visa or Mastercard. We do not accept cheques.<br \/>\nPayments via Payconiq are also accepted.<br \/>\n\u201cSport et culture\u201d cheques issued by Sodexo\/Pluxee and Endered are also accepted (hard copy and electronic versions).<br \/>\nWe do not accept consumer cheques.<\/p>\n<\/div>\n                  <\/article><article class=\"hrf-entry\" id=\"hrf-entry-6352\">\n                      <h3 class=\"hrf-title close-faq\" data-content-id=\"hrf-content-6352\"><span><\/span>What are the conditions for free entry ?<\/h3>\n                     <div class=\"hrf-content\" id=\"hrf-content-6352\"><ul>\n<li>SPARK<strong>OH!<\/strong> is free for children under 4.<\/li>\n<li>For journalists, on presentation of a press pass along with an ID document.<\/li>\n<li>On presentation of the 365- Attractions et Mus\u00e9es card, along with an ID document (valid for 2 people).<\/li>\n<li>On presentation of the ICOM card (only valid for the owner of the card).<\/li>\n<\/ul>\n<\/div>\n                  <\/article><article class=\"hrf-entry\" id=\"hrf-entry-6335\">\n                      <h3 class=\"hrf-title close-faq\" data-content-id=\"hrf-content-6335\"><span><\/span>Can I buy tickets online ?<\/h3>\n                     <div class=\"hrf-content\" id=\"hrf-content-6335\"><p>Tickets can be purchased online\u00a0 only for individual visitors.<\/p>\n<\/div>\n                  <\/article><article class=\"hrf-entry\" id=\"hrf-entry-6340\">\n                      <h3 class=\"hrf-title close-faq\" data-content-id=\"hrf-content-6340\"><span><\/span>Where do I need to go if I have bought tickets online in advance ?<\/h3>\n                     <div class=\"hrf-content\" id=\"hrf-content-6340\"><p>When you arrive, go to the ticket office; a member of staff will scan your online ticket and provide you with some vital information for your visit.<\/p>\n<\/div>\n                  <\/article><article class=\"hrf-entry\" id=\"hrf-entry-6338\">\n                      <h3 class=\"hrf-title close-faq\" data-content-id=\"hrf-content-6338\"><span><\/span>Is my season card valid for one year?<\/h3>\n                     <div class=\"hrf-content\" id=\"hrf-content-6338\"><p>That\u2019s right. From date to date.<\/p>\n<\/div>\n                  <\/article><article class=\"hrf-entry\" id=\"hrf-entry-6337\">\n                      <h3 class=\"hrf-title close-faq\" data-content-id=\"hrf-content-6337\"><span><\/span>I\u2019m part of a group. Can I buy my ticket online ?<\/h3>\n                     <div class=\"hrf-content\" id=\"hrf-content-6337\"><p>If you are in a group of young people or adults, it is not possible to buy a ticket online.<br \/>\nYou can book your tickets by calling (0)65\/61 21 60 or via the <a href=\"https:\/\/sparkoh.be\/en\/book-een-visit-with-a-group\/\">online booking form.<\/a><br \/>\nIf you want to take part in an activity (\u20ac40), booking is essential.<\/p>\n<\/div>\n                  <\/article><\/div>\n<h2>Opening hours<\/h2>\n<div class=\"hrf-faq-list\"><article class=\"hrf-entry\" id=\"hrf-entry-6370\">\n                      <h3 class=\"hrf-title close-faq\" data-content-id=\"hrf-content-6370\"><span><\/span>What are SPARKOH! opening times ?<\/h3>\n                     <div class=\"hrf-content\" id=\"hrf-content-6370\"><p>Opening times vary:<\/p>\n<ul>\n<li>During Belgian term times in the &#8220;F\u00e9d\u00e9ration Wallonie-Bruxelles&#8221;, SPARK<strong>OH!<\/strong> is open on Monday, Tuesday, Thursday and Friday, from 9am until 4pm and Wednesday from 12.30 to 5 pm; it is also open each Sunday, from 10am to 6pm.<\/li>\n<li>During school holidays in the &#8220;F\u00e9d\u00e9ration Wallonie-Bruxelles&#8221;, SPARK<strong>OH!<\/strong> is open every day, from 10am until 6pm.<\/li>\n<\/ul>\n<p>We recommend always looking at the calendar to check our <a href=\"https:\/\/sparkoh.be\/en\/horaires\/\">opening times<\/a>.<\/p>\n<\/div>\n                  <\/article><article class=\"hrf-entry\" id=\"hrf-entry-6367\">\n                      <h3 class=\"hrf-title close-faq\" data-content-id=\"hrf-content-6367\"><span><\/span>Is SPARKOH! open at weekends ?<\/h3>\n                     <div class=\"hrf-content\" id=\"hrf-content-6367\"><p>SPARK<strong>OH! <\/strong>is open each Sunday, from 10am until 6pm. It is also open during weekends in school holidays in &#8220;F\u00e9d\u00e9ration Wallonie-Bruxelles&#8221; from 10am until 6pm.<\/p>\n<p>For weekends during the Christmas holidays, check the <a href=\"https:\/\/sparkoh.be\/en\/horaires\/\">calendar.<\/a><\/p>\n<\/div>\n                  <\/article><article class=\"hrf-entry\" id=\"hrf-entry-6360\">\n                      <h3 class=\"hrf-title close-faq\" data-content-id=\"hrf-content-6360\"><span><\/span>On which days is SPARKOH! free of charge?<\/h3>\n                     <div class=\"hrf-content\" id=\"hrf-content-6360\"><p>The days on which SPARK<strong>OH!<\/strong> is free of charge vary from year to year. Check our \u201cevents\u201d page regularly, or sign up to our <a href=\"https:\/\/sparkoh.be\/en\/newsletter\/\">newsletter.<\/a><\/p>\n<\/div>\n                  <\/article><\/div>\n<h2>Workshops<\/h2>\n<div class=\"hrf-faq-list\"><article class=\"hrf-entry\" id=\"hrf-entry-6383\">\n                      <h3 class=\"hrf-title close-faq\" data-content-id=\"hrf-content-6383\"><span><\/span>Do I need to pay for family activities ?<\/h3>\n                     <div class=\"hrf-content\" id=\"hrf-content-6383\"><p>No, once you are on the site and have passed through the ticket office, you can access all the activities available, subject to availability (this commitment is not contractually binding).<\/p>\n<\/div>\n                  <\/article><article class=\"hrf-entry\" id=\"hrf-entry-6380\">\n                      <h3 class=\"hrf-title close-faq\" data-content-id=\"hrf-content-6380\"><span><\/span>Why are there no family activities during term time ?<\/h3>\n                     <div class=\"hrf-content\" id=\"hrf-content-6380\"><p>During term time, our facilitators are all hard at work to offer all sorts of educational activities to classes, from reception to the end of secondary school. This means they can\u2019t offer activities to individual visitors. During French Zone B holidays, we do however try to put on 1 or 2 activities every day, depending on staff availability.<\/p>\n<\/div>\n                  <\/article><article class=\"hrf-entry\" id=\"hrf-entry-6379\">\n                      <h3 class=\"hrf-title close-faq\" data-content-id=\"hrf-content-6379\"><span><\/span>Can I find out about the activities available to individual visitors in advance ?<\/h3>\n                     <div class=\"hrf-content\" id=\"hrf-content-6379\"><p>No. You can check the programme of activities when you arrive at SPARK<strong>OH!<\/strong>. You can then plan your day according to the activity themes and the exhibitions you\u2019re interested in.<\/p>\n<p>However, in the \u201c<a href=\"https:\/\/sparkoh.be\/en\/workshops\/\">activities<\/a>\u201d tab, under \u201cA family\u201d, you can get an idea of the possible activities available; some of them are put on every day, subject to the availability of the facilitators.<\/p>\n<\/div>\n                  <\/article><article class=\"hrf-entry\" id=\"hrf-entry-6377\">\n                      <h3 class=\"hrf-title close-faq\" data-content-id=\"hrf-content-6377\"><span><\/span>As an individual visitor, do I need to book to take part in an activity ?<\/h3>\n                     <div class=\"hrf-content\" id=\"hrf-content-6377\"><p>No, there is no advance booking. You can check the programme of activities when you arrive at SPARK<strong>OH!<\/strong>. You can then plan your day according to the activity themes available and the times for each one, as well as whichever exhibitions you\u2019re interested in.<\/p>\n<\/div>\n                  <\/article><article class=\"hrf-entry\" id=\"hrf-entry-6375\">\n                      <h3 class=\"hrf-title close-faq\" data-content-id=\"hrf-content-6375\"><span><\/span>Can we go to the top of the Pit-Head Frame ?<\/h3>\n                     <div class=\"hrf-content\" id=\"hrf-content-6375\"><p>Access to the Pit-Head Frame is not currently permitted for safety reasons.<\/p>\n<\/div>\n                  <\/article><article class=\"hrf-entry\" id=\"hrf-entry-6372\">\n                      <h3 class=\"hrf-title close-faq\" data-content-id=\"hrf-content-6372\"><span><\/span>Are climbs of the slag heap planned for individual visitors ?<\/h3>\n                     <div class=\"hrf-content\" id=\"hrf-content-6372\"><p>We do not offer accompanied climbs of the slag heap, except during specific events. You are however free to walk up to the top and enjoy the stunning view of the region.<\/p>\n<\/div>\n                  <\/article><\/div>\n<h2><\/h2>\n<h2>Services<\/h2>\n<div class=\"hrf-faq-list\"><article class=\"hrf-entry\" id=\"hrf-entry-6408\">\n                      <h3 class=\"hrf-title close-faq\" data-content-id=\"hrf-content-6408\"><span><\/span>Does SPARKOH! have a cafeteria ?<\/h3>\n                     <div class=\"hrf-content\" id=\"hrf-content-6408\"><p>SPARKOH! has a cafeteria serving snacks (sandwiches, wraps, salads, pasta&#8230;) and light refreshments. Weather permitting, the cafeteria\u2019s terrace offers access to outside spaces, not far from the play area.<\/p>\n<\/div>\n                  <\/article><article class=\"hrf-entry\" id=\"hrf-entry-6406\">\n                      <h3 class=\"hrf-title close-faq\" data-content-id=\"hrf-content-6406\"><span><\/span>Can we have a picnic at SPARKOH!?<\/h3>\n                     <div class=\"hrf-content\" id=\"hrf-content-6406\"><p>You can bring your own picnic to SPARK<strong>OH!&#8217;s<\/strong> cafeteria.<\/p>\n<\/div>\n                  <\/article><article class=\"hrf-entry\" id=\"hrf-entry-6405\">\n                      <h3 class=\"hrf-title close-faq\" data-content-id=\"hrf-content-6405\"><span><\/span>Is there somewhere I can leave my belongings ?<\/h3>\n                     <div class=\"hrf-content\" id=\"hrf-content-6405\"><p>There are lockers in the Passerelle, near reception, where you can leave your coats and other bulky items with complete peace of mind.<\/p>\n<\/div>\n                  <\/article><article class=\"hrf-entry\" id=\"hrf-entry-6403\">\n                      <h3 class=\"hrf-title close-faq\" data-content-id=\"hrf-content-6403\"><span><\/span>Is WiFi available free of charge ?<\/h3>\n                     <div class=\"hrf-content\" id=\"hrf-content-6403\"><p>Yes.<\/p>\n<\/div>\n                  <\/article><\/div>\n<h2><\/h2>\n<h2>Accessibility<\/h2>\n<div class=\"hrf-faq-list\"><article class=\"hrf-entry\" id=\"hrf-entry-6396\">\n                      <h3 class=\"hrf-title close-faq\" data-content-id=\"hrf-content-6396\"><span><\/span>Is there a charge for parking ?<\/h3>\n                     <div class=\"hrf-content\" id=\"hrf-content-6396\"><p>No. Parking is free throughout the year.<\/p>\n<\/div>\n                  <\/article><article class=\"hrf-entry\" id=\"hrf-entry-6394\">\n                      <h3 class=\"hrf-title close-faq\" data-content-id=\"hrf-content-6394\"><span><\/span>Is SPARKOH! accessible to people with limited mobility ?<\/h3>\n                     <div class=\"hrf-content\" id=\"hrf-content-6394\"><p>Yes: there are lifts in all the buildings.<\/p>\n<\/div>\n                  <\/article><article class=\"hrf-entry\" id=\"hrf-entry-6390\">\n                      <h3 class=\"hrf-title close-faq\" data-content-id=\"hrf-content-6390\"><span><\/span>Is SPARKOH! accessible to the deaf and hard of hearing ?<\/h3>\n                     <div class=\"hrf-content\" id=\"hrf-content-6390\"><p>Although the exhibitions include audiovisual content, you can still enjoy them thanks to the many explanatory texts and experiments.<\/p>\n<\/div>\n                  <\/article><article class=\"hrf-entry\" id=\"hrf-entry-6389\">\n                      <h3 class=\"hrf-title close-faq\" data-content-id=\"hrf-content-6389\"><span><\/span>Are pushchairs allowed on the site ?<\/h3>\n                     <div class=\"hrf-content\" id=\"hrf-content-6389\"><p>Yes, of course, you can bring your child\u2019s pushchair into all areas of SPARKOH!. There are lifts in all the buildings.<br \/>\nFolding strollers available upon request.<\/p>\n<\/div>\n                  <\/article><article class=\"hrf-entry\" id=\"hrf-entry-6385\">\n                      <h3 class=\"hrf-title close-faq\" data-content-id=\"hrf-content-6385\"><span><\/span>Are animals allowed ?<\/h3>\n                     <div class=\"hrf-content\" id=\"hrf-content-6385\"><p>No, animals are not allowed in the museum, apart from guide dogs.<\/p>\n<\/div>\n                  <\/article><\/div>\n<h2>Events<\/h2>\n<div class=\"hrf-faq-list\"><article class=\"hrf-entry\" id=\"hrf-entry-6400\">\n                      <h3 class=\"hrf-title close-faq\" data-content-id=\"hrf-content-6400\"><span><\/span>Can I book a room at SPARKOH! for my event ?<\/h3>\n                     <div class=\"hrf-content\" id=\"hrf-content-6400\"><p>If you would like to hire a room for a private or corporate event, go to<a href=\"https:\/\/sparkoh-event.be\/\"> <u><b>event site<\/b><\/u><\/a> or send an email to event@sparkoh.be.<\/p>\n<\/div>\n                  <\/article><article class=\"hrf-entry\" id=\"hrf-entry-6398\">\n                      <h3 class=\"hrf-title close-faq\" data-content-id=\"hrf-content-6398\"><span><\/span>Can I organise my child\u2019s birthday party at SPARKOH!?<\/h3>\n                     <div class=\"hrf-content\" id=\"hrf-content-6398\"><p>We do not organise \u2018supervised\u2019 birthday parties, but we do offer a special rate for the child and two accompanying adults: <a href=\"https:\/\/sparkoh.be\/en\/celebrate-your-childs-birthday-at-sparkoh\/\">https:\/\/sparkoh.be\/en\/celebrate-your-childs-birthday-at-sparkoh\/<\/a><\/p>\n<\/div>\n                  <\/article><\/div>\n<p><strong>Haven\u2019t found an answer to your question?<\/strong><br \/>\n<strong>Do not hesitate to <a href=\"https:\/\/sparkoh.be\/en\/contact\/\">contact<\/a> us. We will be happy to respond quickly to your request.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tickets and prices Opening hours Workshops Services Accessibility Events Haven\u2019t found an answer to your question? Do not hesitate to contact us. We will be happy to respond quickly to your request.<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":67,"comment_status":"closed","ping_status":"closed","template":"template-classic-3-9-cols-left.php","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-6345","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.0 (Yoast SEO v25.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Questions about SPARKOH!? 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